Bikes Fleet Assistant

We are looking for a highly organized and detail-oriented individual to join our team as a Bikes Fleet Assistant. In this role, you will be responsible for managing and maintaining our fleet of bikes, ensuring they are in top condition for our customers to use.

Responsibilities:

• Hire, train and lead a team dedicated to courier operations to ensure we have good relationships with couriers and fleet partners (if applicable).
• Create, improve and scale courier operations processes.
• Manage the onboarding process of couriers to ensure service levels are met.
• Monitor, improve and optimise key delivery metrics to increase efficiency and ensure a great experience for our users couriers and partners (groceries & restaurants).
• Scale courier operations to new cities in the country.
• Work closely with the Country Manager, operations teams and HQ functions to develop local strategy and implement global initiatives.
• Solve blockers such as forecasting supply and lead the team by example - be confident to roll your levees and get things done.
• Build complex financial and operational models focussed on optimising each component of deliveries.
  
  Requirements:
• High school diploma or equivalent
• Previous experience working with bikes or in a similar role preferred
• Strong mechanical skills and knowledge of bike maintenance and repair
• Ability to work independently and in a team environment
• Excellent time management and organizational skills
• Customer service-oriented with strong communication skills
• Physically fit and able to lift and move heavy objects
• Flexible schedule, including weekends and holidays as needed

Skills:

• 3+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be an owner and proactively find solutions to business problems.
• You are organised. You deliver stuff on time & handle stress well.
• You are social. You can easily network with people of all backgrounds.
• Excellent communication & written skills in English.