Crew Concierge

Aims International Malta , South of Malta

Published on 19 Jun 2026

Expires in 6 days (27 Jun 2026)


Our client in the maritime industry is looking for a Crew Concierge. The chosen candidate would serve as the primary point of contact between the shipyard, vessel crews, captains, owners, and guests during refit, repair, and maintenance projects. The candidate would be responsible for delivering exceptional customer service and ensuring a seamless experience by coordinating logistics, accommodation, transportation, and day-to-day support services for crew members and clients.

Responsibilities:

  • Welcome and assist crew members, captains, owners, and guests upon arrival at the shipyard.
  • Act as the main point of contact for crew-related requests and support services.
  • Coordinate transportation arrangements, including taxis, airport transfers, car rentals, and shuttle services.
  • Arrange accommodation, travel bookings, restaurant reservations, and other concierge services.
  • Support crews with local administrative requirements and practical day-to-day needs.
  • Coordinate with external suppliers and service providers to ensure high-quality service delivery.
  • Respond promptly and effectively to urgent requests and changing operational needs.
  • Build and maintain strong professional relationships with clients, crew members, and external stakeholders.
  • Liaise with Project Managers and operational departments to facilitate smooth communication between the shipyard and vessel crews.
  • Monitor service quality and gather customer feedback to support continuous improvement initiatives.
  • Assist with the organization of events, meetings, and crew engagement activities.

Requirements:

  • Previous experience in Concierge Services, Guest Relations, Customer Service, Hospitality, Yacht Services, or a similar client-facing role.
  • Experience within the yachting, marina, shipyard, refit, or luxury hospitality sectors is highly desirable
  • Proven ability to work in an international and customer-focused environment.
  • Excellent verbal and written communication skills in English.
  • Additional languages are considered an advantage.
  • Strong customer service orientation and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Excellent organizational and problem-solving abilities.
  • Proficiency in Microsoft Office applications.
  • Professional, proactive, and service-oriented attitude.
  • Ability to build trust and maintain positive relationships with clients and crew members.

AIMS International Malta, previously known as Papilio Talent was founded in 2020 and has quickly forged a reputation as one of the leading firms for Executive Search, Talent Development and Recruitment Services in Malta. We are based in the city of Valletta, a historic world heritage site that is the capital of Malta.As a trusted recruitment partner for a wide range of clients in Malta, we specialise in recruiting professionals within various roles and we assist in cross-border searches by looking for candidates that wish to work in Malta or assist Maltese companies looking to expand their operations overseas. 


salary
€28,000 to €40,000 / year
Salary
time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Skilled Work
Category
industry
Business Support Services
Industry



Labourer Mechanic


Assistant Technician

Send me Similar Jobs