Casino Slots Attendant

Dragonara Gaming Ltd in Malta is currently looking to recruit a  Casino Slots Attendant to join their team on a full-time basis.

POSITION SUMMARY:
The incumbent in this position is responsible for a section or area of slots, as assigned, and directs the activities of slot employees on an assigned shift when acting as Slot Shift Supervisor.

GENERAL ACCOUNTABILITIES:

• Ensure the assigned area is neat and clean
• Monitor slot equipment in order to maintain proper use and maintenance
• Direct all slot personnel (floor and technician) on an assigned shift according to proper policies and procedures
• Work casino floor slot areas greeting and developing "new" players as well as existing players and accommodating their needs within program guidelines to ensure player satisfaction and encourage return visits
• Supply support operations as needed
• Monitor and help maintain all change machines
• Handle guest complaints and disputes fairly and with the best interest of the casino in mind.

WORKING CONDITIONS
Must have the ability to:

• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Effectively and efficiently move around the work area and Casino
• Must be able to stand for an entire shift.

JOB QUALIFICATIONS

• Demonstrated familiarity with Slot Operations
• Knowledge of how slot machines operate
• These skills and abilities are typically acquired through a minimum of two years of experience in slot operations and one year of supervisory experience
• Ability to effectively communicate in both English and preferably in Maltese.

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Report illegal activity to Security or the appropriate levels of Management.