Our client who specialises in the Automotive industry is looking for a Senior Sales Manager. Your roles and responsibilities will include:
Provide leadership to the B2C sales and sales administration teams, ensuring alignment with sales targets and company objectives.
Recruit, mentor, and manage the performance of sales and administration staff
Oversee product knowledge training and ensure collaboration with the Marketing team
Work closely with Procurement to manage stock orders in line with customer demand and market trends.
Engage with suppliers to stay updated on new products and market developments.
Monitor sales revenue and profitability, analyzing reports to track performance and achieve targets.
Prepare and manage the annual budget, revising sales commission structures to incentivize profitability.
Oversee trade-in valuations, and reserved stock, and ensure SLA adherence.
Evaluate and optimize internal efficiency at customer touchpoints, implementing automation and process improvements.
Analyze monthly mystery shopping results, making operational changes to enhance customer satisfaction (e.g., target NPS of 80).
Collaborate with other departments to support the sales team and improve overall customer satisfaction.
Resolve customer complaints, maintain showroom standards, and manage administrative tasks like timesheets, leave requests, and commission payouts.
Communicate regularly with Sales, Call Centre, and Marketing teams regarding updates and offers.
Develop and nurture relationships with key clients and stakeholders, implementing CRM strategies to enhance customer engagement and loyalty.
Report to senior management on sales performance and market insights.
Perform any additional duties as assigned by superiors.
Requirements
Good command of both English and Maltese
Familiar with Microsoft desktop operating systems and Microsoft Office applications
Passion for sales
Adjusts to high-pressure conditions and is open to change
Ability to design and prepare statistical reports and presentations as needed
Education and Experience
experience in a senior business development or sales role
Benefits
Company Car
Performance Bonus
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