Retail Outlet Leader

Job Description
​Melita LTD in Malta is currently looking to recruit a Retail Outlet Leader to join their team on a full-time basis.

Job Role:
We are seeking a dynamic and experienced Retail Outlet Leader to join our team. As a Retail Outlet Leader, you will be responsible for overseeing the operations of a specific retail outlet within the assigned region. You will play a crucial role in leading and supporting the team to achieve common goals and Key Performance Indicators (KPIs).

Duties & Responsibilities

• Led and managed a team of retail agents, providing guidance and support to ensure exceptional customer service and sales performance
• Monitor and evaluate team performance and provide feedback
• Ensure the efficient and effective utilization of tools, resources, and systems to maximize productivity
• Collaborate with other team leaders and managers to develop and implement strategies for retail development, driving sales growth and customer satisfaction
• Develop and maintain strong relationships with customers, addressing their needs, concerns, and inquiries in a timely and professional manner
• Ensure compliance with company policies, procedures, and safety regulations
• Stay up-to-date with industry trends and best practices, continuously enhancing your knowledge and skills.

Job Requirements 

• Previous experience in a retail leadership role, preferably as a Team Leader, Supervisor or Assistant Manager
• Strong leadership and management skills, with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and team members
• Proven track record of achieving sales targets and KPIs
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Knowledge of retail operations.

Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.