Hard Rock Cafe 2026 - District Retail Manager

🎸 Hard Rock Cafe - Malta isn’t just a restaurant... it’s a stage!

Proudly part of db Group, one of Malta’s leading hospitality groups, we’re bringing legendary food, live music, and unforgettable vibes to the heart of the island.

We’re currently on the lookout for a passionate and talented individual to join our team ready to deliver world-class service as a District Retail Manager ✨

This person will be managing the Retail daily operations while ensuring that the business is maximizing its potential. He/she will be responsible for the buying process, daily activities and tasks, Retail inventories, financial results of the department as well as developing and retaining the Retail Team.

To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.

• Guest Experience - To deliver an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
• Ordering – To ensure a full retail assortment at all times by ensuring that the buying process is executed on-time, respecting vendors’ production lead time and logistics challenges including customs and clearance requirements.
• Have a good understanding of shipping and customs clearance procedures for their respective market
• Follow a visual merchandising plan to have the Rock Shop inviting and appealing following HRI guidelines.
• Sales - To grow the business by using innovative sales and marketing activations and by establishing sales goals and objectives for the Retail team
• Ensure that KPI targets are in place in order to provide direction to enhance sales performance.
• Manpower – ensure that the Rock Shop is properly staffed at all times in relation to business volume.
• Retail Inventory Management – To conduct Retail Inventories on monthly basis, analyzing the report,
• Profit - To maintain a financially profitable retail business operation by controlling costs and labor.
• Ensure that the Unity Guest Loyalty program is executed properly within the Rock Shop
• Train/coach and document employees to meet standards and to maintain a high quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Build business/market share by thinking of new ways to promote the brand and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high quality decisions and the ability to make complex decisions.
• Applicable standard of education is required.

SKILLS

• Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
• Adherence to health/safety and food safety regulations.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Multiple language abilities a plus, fluency in English required.

Why Join Us?

Be part of Malta’s one of the most respected hospitality brand and contribute to a culture where quality, teamwork, and passion for food come first. We offer an inspiring work environment with opportunities for growth and development.