Executive Housekeeper

Our client is looking for an Executive Housekeeper. Your roles and responsibilities will include: 

• Leading a fully fledged Housekeeping department including extensive public areas, laundry, rooms and staff uniforms
• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety and hygiene standards
• Handling complaints and special requests to keep every guest happy
• Maintaining inventory levels, preparing budgets, and driving productivity
• Maintaining and ordering supplies and equipment while minimising waste – in support of our green initiatives
• Planning ahead for manning required in line with productivity benchmarks, seasonal requirements and upcoming events to ensure productivity, maximise resource efficiency and ensure the highest standards of housekeeping is kept at all times
• Developing the teams to ensure proper checking and supervision of staff
• Ensuring adequate stock levels of uniforms, linen, amenities and equipment
• Weekly Scheduling of employees to ensure that all areas are well manned according to occupancy and prepared to receive our guests
• Ensuring adherence to our brand standards and the 5 ‘S’ of housekeeping

• Excellent communication and strong interpersonal leadership skills
• 3+ years total experience in a similar position
• Experience with luxury brand standards ideally in 5 Star property

• Ideally having a Hospitality Management qualification or a related field
• Proficient in the use of Microsoft Office Applications and Opera System

• Performance bonus
• Company discount
• Free parking
• Laundry service