Commercial Manager

Job Description
Our client is a large mechanical and industrial engineering company and they are looking to recruit a Commercial Manager to join the Lifts Division to join their team on a full-time basis. This role will require an individual who is able to communicate, report and build strong relationships with supervisors, colleagues as well as other departments within the company.

Main Responsibilities:

• Filing lift reports to the COO
• Controlling the division’s commercial and sales activity
• Coordinating all division functions while always maintaining a good company reputation
• Organisation of division activities such as their revenue estimation, planning, and strategy
• Ensuring a commercial meeting is held with the sales team and including any necessary individuals on a weekly basis
• Development of the customer care desk to create a plan that will support the department as well as better the whole experience for customers.
• Keeping updates on the forecasts, strategy plans, sales progress, and results
• Make sure all functions activities flow smoothly while supporting the operations team when necessary
• Ensuring the development of division performance by providing KPIs, statistics, and any objectives
• Monitoring and following up with clients and the company’s principal alike
• Ensuring department staff development
• Taking responsibility for staff image, behavior, and discipline
• Ensuring that company activities are marketable and profitable
• Following up on client complaints and issues that may arise from time to time
• Receiving reports from the likes of Sales Executives, Customer care clerks, and Administrators
• Ensuring the operations manager is passed over activities, by following company procedures
• Make sure the divisional staff are always included, knowledgeable, and trained with the current methods and information
• Handling other possible duties that may come up. 

Requirements: 

• Minimum of 3 years experience in a sales, operations, or a project management environment
• Management experience and the ability to lead a team
• Background in business development, sales forecasts, business KPIs, and negotiations
• Ability to work with an ERP system, and Microsoft Office tools
• Fluent in Maltese and English languages
• Experience in the building services industry will be considered an asset
• Experience and knowledge of the Lifts industry will be considered an asset.