Forum and Community Manager

ARRISE in Malta is currently looking to recruit a Forum and Community Manager to join their team on a full-time basis.

Overview:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Role Overview:

We are looking for a dynamic and knowledgeable Forum & Community Manager with a deep understanding of the iGaming industry, particularly in the slots & Live Casino segments. The ideal candidate will be responsible for managing and growing our player community across various web platforms, including 3rd party affiliates & discord channels. This role requires someone who is not only familiar with social media and community engagement strategies but also understands the nuances of iGaming. 

How You Will Make an Impact:

Community Engagement

• Foster and nurture a vibrant online community by actively engaging with communities, participating and responsively communicate with a fan audience to build brand loyalty and advocacy
• Become a lead moderator in affiliate sites and relevant forums to ensure ARRISE products are promoted in the right way
• Moderate conversations with players across various social media platforms, including Discord, ensuring a positive and engaging environment
• Join and actively participate in relevant social media channels to engage with the community, answer queries, and provide support
• Escalate any challenges or significant issues to the relevant departments within the business.

Content Management

• Create, curate, and moderate content specifically designed to engage followers
• Develop and implement social media & community strategies to increase audience engagement and player retention
• Create and share engaging content related to our slot games & Live Casino Vertical.

Player Support

• Respond to player inquiries promptly and effectively, provide assistance and solutions to enhance their gaming experience
• Monitor and manage the community of players, ensuring their feedback and suggestions are communicated to the business.

Research and Analysis

• Scan and analyse the largest iGaming communities to stay updated on industry trends, player preferences, and potential areas for improvement
• Analyse data to assess community engagement and provide regular reports and insights on social media performance to the marketing team.

What Will Make You The Perfect Candidate:

• Relevant degree in Marketing, Communications, Journalism, or a related field
• Proven experience in content management, social media management, or community management
• Experience in a similar role within the iGaming sector is highly desirable
• Proficient in using social media platforms such as Discord or similar, for community management
• Must be familiar with iGaming affiliate websites and how they manage communities
• Excellent communication skills in English, both written and verbal
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Experience with graphic design, video editing, or other multimedia content creation tools is a plus
• Strong analytical skills with the ability to interpret data and derive actionable insights
• Passionate about gaming and familiar with online casino communities
• Self-motivated, proactive, and able to work independently
• Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism
• Team player with excellent interpersonal skills and the ability to collaborate effectively across teams
• Passion for community building, customer engagement, and brand advocacy.

Why You’ll Love Working Here:

• Be part of a close, supportive team in our vibrant office
• Opportunity to grow and develop your digital marketing skills
• Dynamic and challenging role where no two days are the same
• Exciting opportunities beyond the main scope of the role
• Private health insurance
• Gym membership
• Life and travel insurance
• Breakfast & Lunch in the office once per week.