Restaurant Manager

H Operations Ltd is currently looking to recruit a Restaurant Manager.

The Restaurant Manager plays a pivotal role in ensuring the seamless operation of the restaurant, maintaining optimal stock levels, and overseeing a competent staff. Thriving in a dynamic, fast-paced environment, the Restaurant Manager exemplifies a courteous demeanor with customers. Strong leadership and personnel management skills are essential, coupled with a commitment to customer service and adherence to the company's values and image.

Responsibilities:

• Cultivate and uphold positive client and customer relationships
• Provide guidance and implement disciplinary measures for employees when necessary
• Conduct informative briefing meetings with staff
• Execute daily operational tasks promptly and efficiently
• Conduct monthly stocktakes to manage inventory effectively
• Ensure timely preparation and service of food and drinks
• Enforce financial controls, managing operating expenses, scheduling, and purchasing
• Oversee employee uniform adherence and compliance with the company's dress code
• Foster a positive working environment, regularly checking in on employee satisfaction
• Regularly inspect facilities to enforce strict compliance with health and safety standards
• Monitor and enhance team member performance, including supervision, scheduling, work assignment, and training
• Manage stock inventory to prevent wastage or abuse by staff and maintain adequate stock levels
• Plan and actively participate in promotional events
• Facilitate two-way communication, nurturing an ownership environment with a focus on motivation and teamwork
• Review sales and beverage costs, reconcile accounting discrepancies, and ensure proper cash management
• Resolve customer complaints promptly and according to company guidelines
• Collaborate with a diverse range of internal and external stakeholders

Qualifications & Assets:

• Minimum 3 years of experience in a similar managerial position
• Ability to thrive in a team-oriented environment
• Effective multitasking and flexibility to accommodate last-minute requests
• Proficient in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Excellent telephone persona with a friendly and helpful demeanor
• Detail-oriented with the ability to work under pressure
• Strong leadership and organizational skills
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting abilities
• Self-motivated with the capability to excel in a fast-moving environment
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
• Willingness to work during peak hours, including nights, weekends, and public holidays