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Restaurant Manager
H Operations Ltd is currently looking to recruit a Restaurant Manager.
The Restaurant Manager plays a pivotal role in ensuring the seamless operation of the restaurant, maintaining optimal stock levels, and overseeing a competent staff. Thriving in a dynamic, fast-paced environment, the Restaurant Manager exemplifies a courteous demeanor with customers. Strong leadership and personnel management skills are essential, coupled with a commitment to customer service and adherence to the company's values and image.
Responsibilities:
- Cultivate and uphold positive client and customer relationships
- Provide guidance and implement disciplinary measures for employees when necessary
- Conduct informative briefing meetings with staff
- Execute daily operational tasks promptly and efficiently
- Conduct monthly stocktakes to manage inventory effectively
- Ensure timely preparation and service of food and drinks
- Enforce financial controls, managing operating expenses, scheduling, and purchasing
- Oversee employee uniform adherence and compliance with the company's dress code
- Foster a positive working environment, regularly checking in on employee satisfaction
- Regularly inspect facilities to enforce strict compliance with health and safety standards
- Monitor and enhance team member performance, including supervision, scheduling, work assignment, and training
- Manage stock inventory to prevent wastage or abuse by staff and maintain adequate stock levels
- Plan and actively participate in promotional events
- Facilitate two-way communication, nurturing an ownership environment with a focus on motivation and teamwork
- Review sales and beverage costs, reconcile accounting discrepancies, and ensure proper cash management
- Resolve customer complaints promptly and according to company guidelines
- Collaborate with a diverse range of internal and external stakeholders
Qualifications & Assets:
- Minimum 3 years of experience in a similar managerial position
- Ability to thrive in a team-oriented environment
- Effective multitasking and flexibility to accommodate last-minute requests
- Proficient in Microsoft Office Suite, particularly Outlook, Word, and Excel
- Excellent telephone persona with a friendly and helpful demeanor
- Detail-oriented with the ability to work under pressure
- Strong leadership and organizational skills
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting abilities
- Self-motivated with the capability to excel in a fast-moving environment
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
- Willingness to work during peak hours, including nights, weekends, and public holidays
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
