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Reservations Agent
This job is closed and no longer accepting applications.
Hugo's Group in Malta is looking to recruit a Reservations Agent to join their team on a full-time basis. The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations.
Responsibilities:
- Communicate directly with clients, offering prompt, friendly and courteous service at all times
- Coordinate with the sales department and manage all communication for group bookings
- Maintain all calendars for the hotel
- Manage all incoming booking requests from guests and reply in a timely and efficient manner
- Negotiate rates and upsell rooms in the hotels
- Provide daily booking updates
- Provide prompt and efficient service while maintaining the hotel brand standards
- Process all incoming reservations and queries, manage the upkeep of the reservations records amongst other duties and ensure internal procedures are constantly being followed
Qualifications & Assets:
- Ability to work in a dynamic environment
- Ability to work flexible hours
- Ability to portray a professional image in line with the values of the Company
- Logical, attentive and able to multi-task
- Sales-oriented and customer focused
- Fluent in spoken and written English and preferably another European language
- Well-organised and possess time management skills and able to work flexible hours
- Self-motivated, able to work under pressure and adhere to deadlines
- Possess outstanding administration and organizational skills
- Possess knowledge of online and internet bookings
- Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
Full Time
Job Type
Experienced (3 years +)
Experience Level
Hospitality & Leisure
Category
Hotels, Restaurants & Catering
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