Receptionist

Hotel Verdi is looking to recruit a Receptionist to join its team on a full-time basis. 

Responsibilities:

• Manning the reception desk and greeting guests upon arrival
• Processing arrivals and departures in line with Company standards
• Taking a proactive approach to the front office activities, anticipating potential sales opportunities and any concerns that may arise
• Handling any queries in a friendly and efficient manner and taking the necessary action when required
• Ensuring VIP allocations are made and amenities arranged
• Fulfilling all guests’ needs and requirements
• Handling all telephone calls that come through to the Guest Service Centre
• Delivering outstanding customer care service.

• Have good administrative skills, be computer literate, and ideally conversant with Opera
• Have previous experience in a Front Office Department
• Possess excellent verbal and written communication skills in English and ideally in another European Language
• Have exceptional customer care skills
• Be logical, accurate, and able to multi-task
• Be well-organized and possess good time management skills
• Be able to work in a dynamic environment
• Be self-motivated, able to work under pressure, and adhere to deadlines
• Demonstrate a flexible attitude towards working patterns including working night shifts
• Be distinctive, professional, and have a warm personality.