Night Supervisor - Gozo

Meliá Hotels International in Malta is currently looking to recruit a Night Supervisor to join the Melia Team across different properties in Gozo , on a full-time basis.

Overview:

The Night Supervisor will support all the activities related to the Front Office Department during the night shift

Responsibilities:

• Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards. 
• Check-in and check-out process following brand standards 
• Issue room keys and provide information on Hotel services and room location
• Manage online and phone reservations when required while on duty
• Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments 
• Ensure the desk is covered at all times.
• Have full awareness of the current daily status of the Hotel.
• Ensure smooth handover to the next shift.
• Process all payments according to established procedures.   
• Up-sell rooms when possible, to maximize hotel revenue
• Complete any required reporting (financial and non-financial)
• Handle late-night inquiries, and special requests. 
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.   
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Perform other duties as assigned.  

Requirements:

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays
• Must be fluent in English; other languages are preferred
• 1-year experience in a fast environment in the same or similar position in a hotel/resort
• Passionate for Hospitality and with a strong attitude to interpersonal relationships 
• Good telephone persona with a friendly and helpful demeanour 
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel 
• Knowledge of Opera Cloud is highly regarded.