Front Office Supervisor

Our client, a modern 4-star hotel located in the heart of St. Julian’s, Malta, is seeking an experienced and professional Front Office Supervisor to join its hospitality team. The successful candidate will oversee daily front office operations, support the reception team, and ensure every guest receives an exceptional experience from arrival to departure.

Key Responsibilities

• Supervise the daily operations of the Front Office department, ensuring smooth and efficient service delivery.
• Lead, support, and motivate Front Office Agents to maintain high standards of guest service.
• Assist with guest check-in and check-out procedures, ensuring accuracy and professionalism.
• Handle guest enquiries, requests, and complaints promptly and effectively.
• Manage reservations, amendments, room allocations, and special guest requests.
• Monitor daily arrivals, departures, and occupancy to ensure seamless operations.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to provide an excellent guest experience.
• Ensure compliance with hotel procedures, policies, and service standards.
• Prepare reports and assist management with front office administration and operational tasks.
• Support training and onboarding of new team members when required.

Requirements

• Previous experience in a Front Office Supervisor or similar role within the hospitality industry.
• Candidates must be currently residing in Malta.
• Strong knowledge of hotel front office operations and guest service standards.
• Experience working with Property Management Systems (PMS); knowledge of Cloudbeds will be considered an advantage.
• Good command of Microsoft Office applications.
• Excellent leadership, communication, and organisational skills.
• Ability to handle guest concerns professionally and provide effective solutions.
• Fluent English communication skills, both written and spoken; additional languages will be considered an asset.
• Ability to work flexible shifts, including weekends and public holidays.

What We Offer

• Full-time opportunity within a dynamic and professional hospitality environment.
• Opportunity to work in a modern, guest-focused hotel.
• Career growth and professional development opportunities.
• Supportive and collaborative team environment.

If you are a passionate hospitality professional with strong leadership skills and a commitment to delivering outstanding guest experiences, we would love to hear from you. Apply today and take the next step in your hospitality career.