Lifestyle 2026 - Guest Relations and VIP Manager

As part of our team at Lifestyle Group, you’ll assist in delivering exceptional service at some of Malta’s most iconic and diverse restaurant brands, several of which are featured in the Michelin Guide. Our momentum is only growing, positioning us as one of the island’s leading destinations for career growth in the hospitality sector.

In 2026, we are elevating Malta’s dining and lifestyle scene even further with the arrival of internationally celebrated concepts. These include Bagatelle, the world-renowned beach club and dining destination and Paradiso, ranked among the Top 50 cocktail bars globally. We are also introducing Tatel, the acclaimed Spanish restaurant loved worldwide. In addition, a high-end Korean BBQ concept which we will be excited to tell you more about. Several additional exceptional brands and concepts will be revealed soon.

This is a rare opportunity to join a fast-growing group that is shaping Malta’s hospitality future and offers unmatched opportunities for growth, innovation, and career progression.

You can further explore our current portfolio from here https://lifestyle-grp.com/.

We are looking for Guest Relations and VIP Manager to join our team

Role Summary

The Guest Relations and VIP Manager is responsible for managing and developing relationships with VIP guests, high-value clients and repeat visitors across all Lifestyle venues. This role

acts as the primary point of contact for key guests, ensuring they feel recognised, valued and consistently looked after.

This position focuses on delivering a highly personalised experiences, managing guest preferences, special requests and bespoke experiences from pre-arrival through to post-visit engagement. Working closely with operations, event and marketing teams, the role ensures every VIP interaction is seamless, memorable and aligned with the brand, with the aim of driving loyalty, frequency of visits and overall guest satisfaction.

Key Duties s Responsibilities

• VIP s High-Value Guest Management
• Act as the primary point of contact for VIP guests, repeat clients and key stakeholders
• Build and maintain strong relationships with high-value guests to encourage repeat visits and referrals
• Coordinate VIP bookings, ensuring all details, preferences and special requests are executed flawlessly
• Work with senior management to identify and target new VIP segments and opportunities

Guest Experience s Journey Management

• Oversee the full guest journey, ensuring a consistently high standard of service across all touchpoints
• Drive personalisation through detailed guest profiling, preferences and occasion tracking
• Ensure all venues deliver a warm, professional and engaging arrival, dining and departure experience
• Identify gaps in the guest journey and implement improvements across the group

Guest Feedback s Reputation Management

• Monitor guest feedback across all platforms, including SevenRooms, Google and internal reporting
• Respond to guest concerns in a timely, professional and solution-driven manner

SevenRooms & Guest Data Management

• Ensure full utilisation of SevenRooms for guest profiling, tagging and tracking behaviour
• Maintain accurate and detailed guest profiles, including preferences, visit history and spend patterns
• Identify opportunities for upselling and personalised experiences through data insights
• Train and support teams in best practices for guest data capture and usage
• VIP Events s Special Occasions
• Support the coordination of VIP events, private dining and high-profile bookings
• Ensure all special occasions are enhanced through thoughtful touches and tailored service
• Collaborate with events and culinary teams to deliver bespoke experiences aligned with guest expectations

Team Training s Service Standards

• Lead training initiatives focused on guest engagement, personalisation and service excellence
• Ensure all front-of-house teams understand VIP handling procedures and expectations
• Promote a culture of hospitality, attention to detail and proactive guest care

Key Skills

Guest Experience Expertise

• Strong understanding of luxury or high-end hospitality service standards
• Proven ability to build and maintain relationships with VIP guests and key stakeholders
• Confident in handling high-pressure situations and resolving guest concerns effectively

Communication s Interpersonal Skills

• Excellent verbal and written communication skills
• Strong presence and professionalism when interacting with high-profile guests

What We Offer

• Opportunity to work with one of Malta’s most dynamic hospitality groups
• Exposure to premium restaurant brands and high-profile events
• Career development within a growing hospitality portfolio
• Competitive salary and performance incentives