Night Auditor

An outstanding opportunity has arisen for a Night Auditor to join the Front Office Department of the Malta Marriott Hotel & Spa, part of Marriott International and one of Malta’s leading 5-Star hotels. Under the direction of the Front Office Manager, the Night Auditor will operate and ensure the hotel's end-of-day closure and supervise the night shift.

Main Responsibilities:

• Conduct the night audit process and check figures, postings, and documents for accuracy;
• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned;
• Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently, and courteously;
• Ensure prompt, efficient, and courteous reception of guests;
• Communicate and recording of complaints;
• Assist in training new staff members, coach them, and monitor their performance;
• Ensure the desk is covered at all times;
• Have full awareness of the current daily status of the Hotel;
• Ensure smooth handover to the morning shift.

Requirements:

• Have previous similar experience within a 5-star hotel environment;
• Able to speak in English and another European language.
• Have excellent communication skills;
• Be able to address guests' needs and demands;
• Have an eye for detail and a smart appearance;
• Be a team player;
• Flexible with working hours including nights and weekends. 

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.