Night Attendant

Palazzo Ignazio in Malta is currently looking to recruit a Night Attendant to join their team on a full/part-time basis.

Job Role:
The Night Shift Attendant is the face of the company and should have a pleasant and professional disposition with guests and other hotel staff, ensuring they make a good first impression on any visitors or customers. As part of the daily duties, one has to ensure the front desk is kept in order and manage and filter all communication from outside vendors and customers to internal employees either by phone, email or verbally, verifying guests' payment methods during check-in and other tasks as might arise from time to time. Your duties will also include ensuring that the assigned rooms / common areas are cleaned, fully stocked, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner. 

Front Office Duties and Responsibilities:

• Greet and welcome guests
• Registers guests upon check-in and assign rooms providing a seamless service to the guest, accommodating special requests where possible, and assisting guests in completing the registration cards
• Shows guests to their rooms and does hotel tours and show-around
• Works closely with the housekeeping team in coordinating room statuses
• Manages guest check-out procedures including processing payments and settling guest accounts seamlessly and correctly
• Takes reservations for room bookings
• Advises guests on local questions, activities, and events
• Deals with guest complaints effectively and escalates to management as necessary
• Answer all incoming calls and redirect them or take messages as required
• Take up other duties as assigned from time to time.

Housekeeping Duties and Responsibilities:

• Changing bed linen and making beds
• Replacing used towels and other bathroom amenities, such as shampoo and soap
• Sweeping and mopping floors
• Vacuuming carpets
• Dusting and polishing furniture
• Emptying trash containers and ashtrays
• Restocking beverages and food items in the minibar
• Cleaning public areas, such as corridors, restaurant/bar area, lifts, stairs, etc
• Reporting any technical issues and maintenance needs
• Updating the status of guest rooms on the assignment sheet
• Returning and restocking cleaning cart at shift end.

Requirements:

• Fluency in English and other languages
• Excellent communication skills and professional presentation
• Highly responsible & reliable
• Ready to work night shifts
• Good multitasking and time management skills
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times.