Housekeeping Supervisor

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.

Responsibilities:

• Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly 

• Coordinate work activities among departments

• Ensure compliance with safety and sanitation policies 

• Educate housekeeping staff on cleanliness, tidiness and hygiene standards

• Examine the property to determine need for repairs or replacement of furniture and/ or equipment

• Investigate and address complaints regarding poor housekeeping service

• Maintain an inventory of cleaning supplies

• Monitor and replenish cleaning products stock 

• Motivate team members and resolve any issues that might occur

• Oversee staff performance on a daily basis

• Prepare work assignments in an effective manner

• Perform various cleaning duties in instances of staff shortages

• Schedule shifts and arrange for replacements in cases of absence

• Train room attendants on cleaning and maintenance tasks

Qualifications & Assets:

• At least 2 years’ experience working in a similar position

• Ability to use industrial cleaning equipment and products

• Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure

• Able to work various shifts, including evenings, public holidays and weekends 

• Excellent organizational and team management skills

• Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients

• Must be proactive in carrying out assigned duties

• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction