Guest Experience Agent

Job Description
The Xara Palace in Malta is looking to recruit a Guest Experience Agent to join their team on a full-time basis. 

Are excellence and team spirit part of your DNA? Are you looking at opening up a new world in upscale hospitality and taking your career to the next level? The Xara family is growing and is on the lookout for passionate and inspiring team players to be part of our history and share our values.

Our goal:

• Provide exceptional and memorable experiences to our guests.

Our story:
The Xara Palace is a unique 17th-century luxury Boutique hotel, nestled in the majestic medieval fortified city of Mdina and forms part of Relais and Châteaux association.
The aim is to be a leading Maltese luxury hotel, offering stunning views and baroque architecture. The seventeen luxury rooms and suites sensitively restored are a promise of an unforgettable stay in Malta! As a Guest Experience Agent, you play a vital role in creating a quintessential unrivaled guest journey full of personalised memorable moments, which are unique and locally immersive.

Tell us who you are:

• Are you a passionate individual who likes to go the extra mile for your guests?
• Do you have outstanding communication skills and a welcoming personality?
• Do you have previous experience in a customer-focused industry?
• Do you speak an additional European Language?
• Are you able to work on your own and as part of a team?

This job could be yours!

This is a unique opportunity to be part of our Front Office family, delivering a top-notch experience to our guests. Are you as unique as we are? Let us be unique together and open up a new world!

The Xara Palace:
Forming part of the prestigious Relais & Chateaux, The Xara Palace is a unique Boutique Hotel hidden away in the heart of the Medieval fortified City, Mdina, and is a definition of Architectural Style and Culture. Perched on centuries-old bastions, surrounded by stunning baroque architecture, The Xara Palace Relais & Châteaux, is a truly unique establishment offering unparalleled views of the beautiful Maltese countryside, full of charm and character, with its luxurious accommodation and award-winning haute cuisine, The Xara Palace Relais & Châteaux incorporated their exclusive, Michelin Star restaurant, the de Mondion, into the bastion walls – with breathtaking views of the island. It also operates a causal restaurant, Trattoria AD 1530 in the Piazza, in the front of the hotel, offering casual dining in a picturesque setting as well as the Xara Lodge, only purpose built multi-functional venue of its kind on the Maltese Islands. Whether our guests are after a honeymoon, a wedding, a cultural stay or simply an exclusive getaway, The Xara Palace has it all. Our promise to our guests centres on an impeccable attention to detail – from the décor to the serene, unhurried pace of life at The Xara Palace Hotel or any of our venues, through every facet of our service – all setting the scene for nothing less than an exquisitely unforgettable experience in Malta.