Front Office Supervisor

At Malta Marriott Hotel & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

The Front Office Supervisor will supervise and co-ordinate the shift activities at the Front Desk, act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction.

Responsibilities:

•  Ensure prompt, efficient and courteous reception of guests
• Communication and recording of complaints
•  Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times
• Have full awareness of current daily status of Hotel
• Ensure smooth hand over to next shift

The selected candidate must:

• Have previous similar experience within a 5 star hotel environment;
• Able to speak in English and another European language;
• Have excellent communication skills;
• Be able to address guests needs and demands;
• Have an eye for detail and a smart appearance;
• Be a team player;
• Flexible with working hours including nights, evenings and weekends.