Front Office Supervisor

Job Description
Malta Marriott Hotel & Spa is currently looking to recruit a Front Office Supervisor to join their team on a full-time basis. 

Job Role:
The chosen candidate must be positive, creative, dedicated, and passionate about everything they do and who is proud to be associated with one of the most recognizable hospitality brands in the world. The Front Office Supervisor will supervise and coordinate the shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free, and proactive service to customers; hence maximizing rooms revenue and guest satisfaction.

Responsibilities:

• Ensure prompt, efficient, and courteous reception of guests
• Communication and recording of complaints
• Assist in training new staff members, coach them, and monitor their performance
• Ensure the desk is covered at all times
• Have full awareness of the current daily status of the Hotel
• Ensure smooth handover to the next shift.

Requirements:

• Have previous similar experience within a 5-star hotel environment
• Able to speak in English and another European language
• Have excellent communication skills
• Be able to address guests' needs and demands
• Have an eye for detail and a smart appearance
• Be a team player
• Flexible with working hours including nights, evenings, and weekends.

Malta Marriott Hotel & Spa:
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide. It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott. At Marriott, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world.