Duty Manager

Prestige Travel Marketing Ltd is currently looking to recruit a Duty Manager to join their team on a full-time basis.

Job Role:

The focus of the role is to supervise the staff on the floor, addressing and de-escalating any issues that arise during working hours, ensuring productivity, and developing management reports.

Responsibilities:  

• Ensure that team members are completing their duties to a high standard and being productive during their working hours 
• Assist team members with any problems or difficulties they may have 
• Ensure the highest level of customer service for customers 
• Follow health and safety guidelines at all times 
• Maintaining a professional and high-quality service-oriented environment at all times 
• Dealing with clients' complaints and disturbances 
• Decision-making on guests' relocation. 

Requirements:  

• Fluency in English 
• Experience in a similar role. 

*This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.