Front Desk Agent - Hospitality & Leisure jobs in Malta - February 2024
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Front Desk Agent

XVI Boutique Hotel , Central Malta

Published on 16 Feb 2024

Expires in 18 days (17 Mar 2024)


Seeking to recruit a Front Desk Agent to work Full-Time on a shift basis and to be responsible for welcoming guests and checking their details against their bookings; allocating guests their rooms, providing keys and informing them of any specials offered by the hotel. 

Duties and responsibilities include but are not limited to:

• Answering phones from prospective customers and guests, taking messages and delivering them.

• Giving timely responses to clients’ dissatisfactions in an appropriate and timely manner.

• Receiving and managing reservations made online and by telephone.

• Completing administrative tasks such as photocopying, taking care of correspondence, emails, filing and switchboard to ensure the smooth running of the reception area.

• Providing concierge services, such as arranging transport services for guests at their request and providing information about local amenities and attractions.

• Checking guests out and taking payments.

• Preparing accurate and efficient accounts and guest billing processes.

• Performing night audits if necessary, as required by Management.

• Reporting any maintenance, breakage, or cleanliness problems to the Hotel Manager or Supervisor.

• Creating incident reports, daily activity logs, or other documents requested by Management.

• Liaising with housekeeping staff to make sure all the facilities are fit and rooms are clean, well-furnished, and in position to meet the needs of our guests.

• Adhering to all fire safety test procedures and to assist in the evacuation process in the event of fire and complying with hotel security and all health and safety legislation.

• Undertaking any other ad-hoc duties relevant to the post as and when required.

• Ensure that both the Hotel Manager and Supervisor are kept fully aware of any relevant feedback from guests.

• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Skills and Qualifications:

• Problem-solving abilities

• Strong communication and interpersonal skills

• Excellent customer service skills

• Flexibility and the ability to respond appropriately to changing situations

• Discretion and sensitivity

• The ability to maintain professional standards under pressure

Strong IT skills and knowledge of OPERA PMS System is a must

• Excellent administration and organisational skills

Experience:

• We are looking for candidates with at least two years of experience working in a similar role. Experience in administration and data handling is an advantage, as is any previous experience of providing personal services to clients or customers. Knowledge of OPERA PMS System is a must. Have an understanding of how travel planning websites work, for instance, Booking.com and Trip Advisor.

• Experience in Marketing will be considered an asset which includes but is not limited to.

• Social Media Management experience, Customer Service over Social Media and Ad Marketing.

Education and Training Requirements:

• Certification, Diploma, or BA in Hotel Management or similar is required. Fluency in English is a must, along with proficiency in two languages (Spanish, Italian, French, German).

 

 


time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Hospitality & Leisure
Category
industry
Hotels, Restaurants & Catering
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