Front Desk Agent - Hospitality & Leisure jobs in Malta - June 2024
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Front Desk Agent

Meliá Hotels International , Central Malta

Published on 30 May 2024

Expired on 16 Jun 2024


Meliá Hotels International in Malta is currently looking to recruit a Front Desk Agent to join the Affiliated by Meliá Hotels located in St. Julian's.

This person will support all the activities related to the Front Office Department on a full-time basis.

Responsibilities:
  • Check-in and check-out hotel guests in a timely and professional service-oriented manner
  • Process all payments according to established procedures
  • Greet and welcome guests in a friendly, prompt, and professional manner by the hotel’s standards
  • Register guests, issue room keys, and provide information on hotel services and room location
  • Up-sell rooms when possible, to maximize hotel revenue
  • Accurately process all cash and credit card transactions by established procedures
  • Complete any required reporting (financial and non-financial)
  • Assist with Reservations tasks
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Respond appropriately to guest complaints
  • Make appropriate service recovery gestures to ensure total guest satisfaction
  • Answer guest inquiries about hotel service, facilities, and hours of operation
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
  • Collaborate on and follow company policies, practices, and procedures to maintain internal controls
  • Perform other duties as assigned.  

Requirements:
  • Candidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidays
  • Must be fluent in English; other languages are preferred
  • 1-year experience in a fast environment in the same or similar position in a hotel/resort
  • Passionate for Hospitality and with a strong attitude to interpersonal relationships
  • Good telephone persona with a friendly and helpful demeanour
  • Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
  • Knowledge of Opera Cloud is highly regarded.

time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Hospitality & Leisure
Category
industry
Hotels, Restaurants & Catering
Industry

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