Food & Beverage Manager - Cabana

Your Mission:

Ensure the seamless operation and profitability of the hotel's Breakfast, Room Dining, and Meetings & Events departments.

Key Responsibilities:

• Operational Excellence: Guarantee that all F&B areas are run efficiently and align with Melia’s established standards and concept statements.
• Leadership: Act as the point of contact and lead in the absence of the Food & Beverage Director. Support and collaborate across all business areas as needed.
• Team Management: Oversee a dedicated team responsible for each area, ensuring accountability for profitability and service standards.
• Cost Control: Monitor and suggest measures to control costs and adhere to the Department Operational Budget.
• Productivity: Maintain productivity levels through schedules and immediate corrective actions when necessary.
• Policy and Procedures: Update and adhere to all SOPs, ensuring alignment with company brand standards.
• Guest Relations: Handle guest complaints and requests regarding food, beverage, and service, establishing rapport and maintaining excellent customer relationships.
• Training and Development: Implement training programs and conduct annual PDR for direct reports to ensure the team has the necessary skills and efficiency.

Additional Responsibilities:

• Uniform and Punctuality: Ensure the team reports punctually in the correct uniform.
• Health and Safety: Adhere to and enforce policies related to Fire, Hygiene, Health, and Safety.
• Inventory Management: Conduct bi-annual inventory checks and ensure proper storage and maintenance of equipment.
• Event Coordination: Oversee banqueting supplies, receive hosts, ensure client satisfaction, and maintain cleanliness before and after events.
• Customer Care: Foster a culture of exceptional customer care, actively seeking feedback and learning from complaints.
• Operational Planning: Organize daily operations, including staff schedules, rotas, and smooth shift handovers.
• Financial Performance: Analyse financial information, forecast potential revenue, control costs, and communicate goals to the team.
• Staff Development: Select, train, coach, and develop staff to meet current and future needs, ensuring effective recruitment and training.

The Ideal Candidate:

• Proactive Leader: Ready to take initiative and ownership of department goals and objectives.
• Exceptional Communicator: Able to clearly direct and motivate the team to work cooperatively and achieve high standards.
• Detail-Oriented: Adept at managing costs, maintaining standards, and ensuring a high-quality guest experience.
• Guest-Centric: Passionate about creating memorable guest experiences through exceptional service and attention to detail.

Join us at Cabana Beach Bar and ensure every guest leaves with a smile. Be part of a dynamic team where your leadership and expertise make a difference every day!