Food and Beverage Manager

Hugo's Group in Malta is currently looking to recruit a Food and Beverage Manager to join their team on a full-time basis. 

Responsibilities:

• Develop and implement the food and beverage department's strategic plans, goals, and objectives in alignment with the organization's overall vision and objectives
• Conduct market research to identify trends, customer preferences, and competitive analysis to ensure the department's offerings remain competitive
• Prepare and manage the department's budget, ensuring financial targets are met and costs are controlled effectively
• Monitor and analyze financial performance, identifying areas for improvement and implementing corrective actions as necessary
• Implement effective cost-control measures without compromising quality and customer satisfaction
• Oversee the day-to-day operations of the food and beverage department, including restaurants, bars, banquet facilities and room service
• Develop and maintain standard operating procedures (SOPs) to ensure efficient and consistent operations
• Monitor the quality of food, beverage, and service, ensuring adherence to established standards and implementing corrective actions as needed
• Work closely with the culinary team to develop menus, monitor food costs, and ensure a high level of culinary excellence
• Collaborate with the procurement team to source and select suppliers, negotiate contracts, and ensure timely delivery of quality products
• Train, motivate, and evaluate the performance of the food and beverage team
• Provide leadership and guidance to the team, fostering a positive work culture and promoting teamwork and collaboration
• Conduct regular staff meetings, training sessions, and performance reviews to enhance team performance and ensure continuous improvement
• Ensure exceptional customer service standards are maintained, and guest satisfaction is consistently achieved
• Handle guest complaints and resolve issues promptly and professionally, ensuring a positive guest experience
• Monitor guest feedback and reviews, taking proactive measures to address concerns and improve service quality
• Ensure compliance with health, safety, and hygiene regulations and standards
• Implement and maintain effective sanitation and cleanliness procedures throughout the food and beverage outlets
• Conduct regular inspections and audits to identify and rectify any health and safety risks.

Qualifications & Assets:

• Proven experience in food and beverage management, with a track record of success
• The ability to adapt to changing priorities, unexpected situations, and evolving business needs is essential in this role
• Flexibility in working hours, including evenings, weekends, and holidays, to ensure coverage during peak periods and special events
• In-depth knowledge of food and beverage operations
• Strong financial acumen with the ability to manage budgets, analyze financial data, and make informed decisions
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team
• Exceptional customer service and problem-solving abilities
• Knowledge of health, safety, and hygiene regulations and best practices.

Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?