Events Coordinator

AX The Palace in Malta is looking to recruit an Events Coordinator to join their team on a full-time basis. The successful individual must be mature, responsible, and self-confident. An excellent personal presentation and an outgoing personality are also essential.

Responsibilities:

• Ensure that administrative work is up-to-date and maintain updated records in the operating system.
• Develop and maintain a high level of communication and effective relations with colleagues and clients.
• Ensure a proactive sales attitude and be aware of sales opportunities outside and within the hotel.
• Assist to upsell on rooms, F&B, and any other revenue-generating products. Actively contribute towards achieving Revenue Plan objectives.
• Keep updated on the market’s needs, trends, and behavior changes to adopt proactive strategies.
• Ensure that all refused business is recorded with reasons for refusal.
• Collect information and build a database of guests’ (bookers and residents) history.
• Monitor customer feedback and ensure to meet the customer service standards, in a profitable manner.
• Provide the clients with detailed information and guidance to obtain accurate event specifications.
• Conduct pre- and post-event meetings with clients including hosting and show rounds of the hotel’s venues.
• Participate at the annual Weddings Fair and any other ‘open days’ happening at the hotels’ venues.
• Issue Event Quotes and follow up accordingly.
• Produce Event Orders to be distributed to all relevant department heads.
• Coordinate all details for the organization of upcoming events (ex. welcome boards, personalized menus, table place names, table plans, etc.)
• Monitor event billing in liaison with the Accounts department.

Requirements:

• A minimum of 2 years of selling/organizing weddings/social events
• Very well organized and smart in appearance.
• Fluency in Maltese and English languages; knowledge of another European language will be considered an asset.
• Have excellent verbal and written communication skills
• Computer literacy
• Have strong negotiation, communication, interpersonal, and presentation skills.
• Be able to work flexible hours including evenings, weekends, and public holidays.
• Excellent knowledge of Opera Sales and Catering will be considered an asset.
• Working experience and exposure in a hotel and/or F&B environment will be an advantage.