Entertainment Attraction Manager

Mercury Towers Ltd is currently looking to recruit an Entertainment Attraction Manager.

JOB OVERVIEW

As part of the pre-opening team, the Entertainment Attraction Manager will take pride in their ability to deliver a positive, enjoyable experience for customers, while meeting business aims and maintaining safety standards at all times. Reporting directly to the Operations Manager, this person will oversee ‘The Odyssey Flying Theater’ at the Mercury Tower complex. He/she will be responsible for every aspect of day-to-day operations, including key functions such as business development; pricing strategy; managing customer experience; monitoring health and safety; overseeing finances; and staff management. This person will ultimately be responsible for bringing the brand vision to life, through the seamless delivery of our mission, vision and values.  

CORE RESPONSIBILITIES

• Direct everyday activities, plan and assign work, ensuring you always have the right staffing numbers.
• Ensure all parts of the Experience are operating effectively in terms of staff and equipment.
• Oversee the effective application of health and safety regulations and risk assessment to ensure a safe environment for employees and the public.
• Plan and implement strategies to achieve continual improvements in visitor and employee satisfaction.
• Set cost control strategies.
• Liaise with contractors, e.g. for the periodical maintenance of specialized equipment.
• Deal in a professional and effective manner with supporting departments such as human resources, security and housekeeping.
• Build effective staff teams, supervise staff and conduct performance appraisals.
• Preparing and issuing staff work schedules and oversee payroll costs.
• Keep abreast of developments in the industry, both internal and external, such as changes in legislation.
• Maintain a critical oversight of marketing functions & monitor competition.
• Ensure proper records are kept especially relating to equipment service records.
• Ensure all certifications from relevant authorities are in place.
• Educate and train all team members in compliance with local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures.
• Maintain relations with outside contacts including guests, tour operators, DMCs, regulatory agencies, others as needed.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be on-call for emergency situations & perform other duties as an when requested.

REQUIREMENTS

• The ideal candidate must have two to three years of similar experience and/or possess a Higher National Diploma in business management; or hospitality management; or leisure, travel and tourism management.
• Strong leadership skills and marketing skills
• Disposition to creating processes and strictly enforcing the following of said procedures.
• Excellent verbal and written formal communication skills.
• Problem-solver, decision maker and proactive. 
• Committed to delivering a high level of customer service.
• Excellent time management, planning and organizational skills.
• Sound business and commercial acumen.
• Flexibility in order to cope with the varied demands of the work.