Concierge for ME Malta

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicentre of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.

The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.

Duties & Responsibilities:

• Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences.

• Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction.

• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. 

• Manage customer incidents, following the established protocols.

• Comply with the attributes, standards and manuals applicable to their department.

• Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.

• Comply with the Sensory Architecture defined for their area.

• Verify material orders following the set product guidelines, for better optimisation of economic resources. 

• Be knowledgeable of the hotel’s evacuation plan. 

• Be knowledgeable of the personal protective equipment and use it correctly.

• Be knowledgeable of the methods, work procedures and risks inherent to their activity.

• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   

• Must be fluent in English; other languages are preferred.   

• 1-year experience in a fast environment in the same or similar position in a hotel/resort. 

• Passionate for Hospitality and with a strong attitude to interpersonal relationships