This job is closed and no longer accepting applications.
Our client who specializes in the hospitality industry is looking for an Assistant Reservations Manager. Your roles and responsibilities':
Handle all reservation requests, changes, and cancellations received via phone, email, or other methods promptly and accurately
Lead and guide the Reservations team to achieve their full potential and meet departmental objectives
Train, supervise, and mentor team members to ensure high-quality service delivery
Ensure all administrative procedures are completed accurately and adhere to departmental and brand guidelines
Maintain accurate records of reservations and guest information.
Monitor and maintain reservation systems to ensure accuracy and efficiency.
Develop and implement strategies to optimize the reservation process and increase revenue.
Communicate with guests to confirm reservation details and provide necessary information.
Ensure exceptional customer service to enhance guest satisfaction.
Work closely with the management team to prioritize the overall success of the hotel.
Develop and implement strategies to increase reservations and revenue.
Requirements
trong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in reservation systems and software
Italian speaking
Education and Experience
Proven experience in a reservations or customer service role, preferably in the hospitality industry is a must
Konnekt: Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.
Our client who specializes in the hospitality industry is looking for an Assistant Reservations Manager. Your roles and responsibilities':
Handle all reservation requests, changes, and cancellations received via phone, email, or other methods promptly and accurately
Lead and guide the Reservations team to achieve their full potential and meet departmental objectives
Train, supervise, and mentor team members to ensure high-quality service delivery
Ensure all administrative procedures are completed accurately and adhere to departmental and brand guidelines
Maintain accurate records of reservations and guest information.
Monitor and maintain reservation systems to ensure accuracy and efficiency.
Develop and implement strategies to optimize the reservation process and increase revenue.
Communicate with guests to confirm reservation details and provide necessary information.
Ensure exceptional customer service to enhance guest satisfaction.
Work closely with the management team to prioritize the overall success of the hotel.
Develop and implement strategies to increase reservations and revenue.
Requirements
trong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in reservation systems and software
Italian speaking
Education and Experience
Proven experience in a reservations or customer service role, preferably in the hospitality industry is a must
Konnekt: Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.