Assistant Housekeeper

Job Description
Dolmen Hotel in Malta is looking to recruit an Assistant Housekeeper to join their team on a full-time basis. The selected candidate will support the Housekeeper in achieving and maintaining the standards of a four-star hotel at all times.

Duties and Responsibilities:

• Responsible for the smooth running of the department in the absence of the Housekeeper;
• Facilitate the coordination and requirements of the Housekeeping Department with other departments;
• Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where defects or faults are identified;
• Deal with all guests’ queries and requests swiftly and efficiently;
• Ensure that proper cleaning levels and standards are maintained in the guestrooms;
• Work in close collaboration with the Maintenance Manager to ensure proper organization and monitoring of preventive maintenance of rooms and public areas;
• Monitor the performance of all the supervisory team members;
• Ensure that all Housekeeping staff are well trained and have the proper knowledge to fulfill their assigned responsibility in line with the hotel’s standards;
• Monitor and control staffing and other resources to balance both budgetary requirements and customer needs;
• Ensure that Health and Safety practices are followed at all times.

Candidate Requirements:

• Preferably with at least 2 years experience as an Assistant Housekeeper in a 4- star hotel or Housekeeping Supervisor in a 5-star hotel;
• Ability to work cohesively with fellow colleagues as part of a team;
• Ability to focus attention on guests’ needs, remaining courteous at all times;
• Knowledge of various chemicals and cleaning equipment;
• Excellent communication skills, teamwork, and customer service skills.

*Interested candidates are kindly requested to submit their application together with an updated Curriculum Vitae.

Dolmen Hotel:
The Dolmen Hotel (or Dolmen as most of us would call it) is owned by the Tumas Group a local family business who has been running hotels for 40 years. With 3 generations of experience, we have been setting new standards of hotels and service that exceeds most hotels in Malta. As a privately owned hotel, we are all about the personal approach so often missed in large hotel chains. For us, it’s the little things that make all the difference.