Duty Manager (Hospitality)

Our client is looking to recruit a Duty Manager. Reporting to the General Manager the chosen candidate will be responsible for:  

• Maintaining a strong working relationship with all Departments and communicating any variations in an appropriate and timely manner;
• Ensure compliance with all policies, standards, and procedures;
• Supporting with profitability goals - reports, analysis, planning;
• Serve as an Ambassador for excellent Customer Care service, empower staff when needed, and interact with guests regularly;
• Conduct regular inspection tours of the facility for appearance, safety, staffing, security, and maintenance.

WORKING HOURS ON ROSTER BASIS

40 HOURS MONDAY TO SUNDAY

SHIFTS: 08:00 - 15:00 OR 15:00 - 23:00

• Must be flexible to do shift work: Day and Evening Shift
• A natural leader who is assertive yet approachable
• Highly customer oriented
• Excellent problem solver

• Minimum 2 years experience locally in a similar role or a Senior Front Office role within the hospitality sector is a must
• ITS qualification or similar is given preference.
• IT Savvy: Proficient level of Word and Excel
• Comprehensive knowledge of Opera is preferred, however, knowledge of similar softwares is acceptable
• Excellent verbal and written communication skills in both Maltese, and English