Director of Rooms

We are seeking an experienced, passionate, and forward-thinking hospitality leader to join our team as Director of Rooms at DoubleTree by Hilton Malta.

As a valued member of the Executive Committee, this pivotal role is responsible for leading the entire Rooms Division, encompassing Front Office, Housekeeping, Leisure, Entertainment, Safety & Security, and Engineering, while orchestrating the end-to-end guest journey. The Director of Rooms plays a critical role in delivering exceptional, personalised, caring experiences that define the DoubleTree brand, whilst driving operational excellence, commercial performance, innovation, and team engagement.

In an ever-evolving hospitality landscape, we are looking for a leader who embraces modern guest expectations, digital transformation, sustainability, and people-first leadership, all while upholding the warm, welcoming hospitality that is synonymous with DoubleTree by Hilton.

Key Responsibilities:

· Lead, inspire, and empower the Rooms Division team to deliver exceptional, personalised guest experiences at every touchpoint

· Champion a culture of service excellence, driving guest satisfaction, loyalty, and Hilton brand performance metrics

· Oversee all Rooms Division functions, ensuring seamless integration, operational efficiency, and elevated service delivery

· Foster a culture of engagement, accountability, inclusivity, and continuous development, building high-performing teams

· Leverage guest insights, analytics, and performance data to identify trends and implement continuous improvement initiatives

· Collaborate cross-functionally with Commercial, Food C Beverage, Engineering, Finance, and HR to achieve strategic objectives

· Drive the adoption of innovative hospitality technologies, including mobile-enabled guest journeys, digital check-in, AI-enhanced service tools, and operational automation

· Ensure full compliance with Hilton brand standards, health C safety regulations, sustainability commitments, and quality assurance processes

· Optimise labour productivity, budgeting, forecasting, and cost efficiencies while maintaining exceptional service standards

· Support wellness-driven and experience-led initiatives in line with evolving traveller expectations

· Build and maintain strong relationships with guests, VIPs, corporate partners, and Hilton stakeholders, enhancing the hotel’s reputation and loyalty base

The successful candidate will demonstrate:

· Proven leadership experience within Rooms Division operations in a high-quality hotel environment

· Strong understanding of modern hospitality trends, including experience with different market segments; MICE, corporate, Leisure, families and Groups

· A genuine guest-first mindset with a passion for creating memorable experiences

· Exceptional people leadership, coaching, and communication skills

· Strong commercial acumen, supported by analytical and problem-solving capabilities

· Experience working within international brand standards, with Hilton experience considered an advantage

· The ability to thrive in a fast-paced, dynamic, and evolving environment

· Comprehensive operational knowledge of hotel Rooms Division functions

· High emotional intelligence, with an authentic, empathetic leadership style

· A proactive approach to innovation, digital adoption, and continuous improvement

Why Join Us?

At DoubleTree by Hilton Malta, we believe that hospitality is about creating meaningful connections—for our guests and our team members. This is a unique opportunity to join a dynamic Executive Team at one of Malta’s leading hospitality destinations and play a key role in shaping the future of guest experiences.

If you are ready to take the next step in your leadership journey and make a lasting impact, we would love to hear from you.