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Assistant Venue Manager
The Assistant Venue Manager must ensure that the venue operates smoothly, with sufficient stock and staff at all times. The Assistant Venue Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image.
Responsibilities:
• Build and maintain positive client and customer relationships
• Counsel and discipline employees when and as necessary
• Conduct briefing meetings with employees
• Complete daily operational tasks in a timely manner
• Conduct monthly stocktakes
• Ensure food and drinks are prepared and served within scheduled time frames
• Ensure that employees are in proper uniform and adhere to the company’s dress code
• Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary
• Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
• Plan and take part in promotional events
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Resolve customer complaints promptly and according to company guidelines
• Work collaboratively with a range of internal and external stakeholders
Qualifications & Assets:
• At least 2 years’ experience working in a similar position
• Ability to integrate and work well in a team environment
• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Good telephone persona with a friendly and helpful demeanour
• Possess an eye for detail and ability to work under pressure
• Strong leadership and organisational skills
• Strong written and verbal communication skills
• Strong problem solving and trouble shooting skills
• Self-motivated with the ability to work in a fast-moving environment
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
• Willingness to work during peak hours, including nights, weekends, and public holidays
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
