Onboarding Coordinator

Our client who specializes in the Fintech industry is looking for an Onboarding Coordinator. Your roles and responsibilities will include: 

• Manage the end-to-end onboarding process new merchants and partners 
• Handle merchant and partner change requests post-onboarding is completed
• Ensuring data is correctly entered into the onboarding system 
• Handle cases in a timely manner
• Collaborate with clients to gather necessary documentation and information for onboarding 
• Establish and maintain positive relationships with clients.
• Serve as the primary point of contact for onboarding-related inquiries and issues between the business and new merchants and partners. 
• Collaborate with various internal teams, including sales, customer support, and product development, to ensure a seamless client experience.
• Identify areas of process improvement/gaps in the system and escalate accordingly

Monday - Friday 8am - 5pm

• Focused on customer service delivery and team collaboration
• Strong customer relationship/interaction skills
• Excellent organizational, time management and multitasking skills

• 1-2 years experience working in a service-oriented role

• Health Insurance
• Gym Membership
• Parking allownace