Danish Customer Support Team Lead (m/f/d)

Cashpoint (Malta) Ltd. is currently looking to recruit a Danish Customer Support Team Lead (m/f/d) to join their team on a full-time basis.

Job Role:

Are you ready to lead a dynamic team in the world of sports betting? CASHPOINT, a leading name in the industry and part of the internationally recognized Gauselmann Group has an exciting opportunity for a Danish Customer Support Team Lead (m/f/d). We operate in multiple licensed markets, both online and with physical shops, and we are on a mission to expand and conquer new horizons.

If you have a passion for leadership and a knack for delivering exceptional customer service, this role is perfect for you. As a Danish Customer Support Team Lead, you will play a pivotal role in our operations, ensuring that our customers receive the best support. Your leadership will be instrumental in taking our operations to new heights and delivering a world-class experience to our valued customers. Join us and be a key player in our journey to success.

Your tasks:

• As a Danish Customer Support Team Lead, you will lead and guide your team to excellence, ensuring top-notch customer service
• You will generate impactful reports for stakeholders and the Customer Support Manager
• Moreover, you will coach, inspire, and provide constructive feedback to Customer Support agents for stellar performance
• Furthermore, you will set the standard for commitment, exemplary work ethic, and adherence to schedules
• Finally, you will conduct monthly 1-2-1 meetings, support recruitment, and create a high-performance team environment.

Your Qualification:

• Self-driven and committed to enhancing the employee experience
• Exceptional attention to detail with the ability to multitask effectively
• Creative thinker with extensive customer support and leadership experience
• Passion for delivering top-notch customer service
• Native proficiency in Danish and English, with other languages as a bonus.

What we offer:

• Comprehensive onboarding
• Competitive pay and benefits
• Relocation support
• Open, friendly culture
• Your future with us is filled with opportunities, support, and rewards!Competitive salary and benefits including hybrid working approach, study leave, moving house leave, dependent leave, sports benefit allowance, commute allowance and more.