Support Assistants with fluency in English (multiple jobs) - Customer Service jobs in Malta - April 2024
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Support Assistants with fluency in English (multiple jobs)

Council of Europe , Any

Published on 20 Mar 2024

Expired on 04 Apr 2024

Reference: e16/2024

Location: Strasbourg or any other duty station

Deadline: 04 April 2024

Join our Organisation and contribute to the protection of human rights, democracy and the rule of law! If you are a motivated individual ready to support the success of the Council of Europe's projects and activities, with a team spirit and openness to diversity, then our job offer may be of interest to you.

Who we are:

With over 2 200 staff members representing all its 46 member states, the Council of Europe is a multicultural Organisation. We all strive towards protecting human rights, democracy and the rule of law and our three core values - professionalism, integrity and respect - guide the way we work.

The Council of Europe has its headquarters in Strasbourg (France) and has an external presence in more than 20 countries. See here for more information about the Council of Europe's external presence.

Your role:

As a Support Assistant, you will be responsible for performing a variety of support tasks for a work unit, team, project or manager. Your tasks may include:

  • planning and logistical organisation of events, both online and in-person, as well as providing technical assistance to
  • participants and ensuring complete follow-up of administrative files and related financial aspects;
  • organising business trips, including handling reservations, visas, and expense reimbursements;
  • researching, collecting, presenting, and disseminating various data and statistics;
  • contributing to communication activities, including the online publication of texts and various other products for different
  • audiences as well as the creation, development and updating of websites;
  • managing correspondence, documents and presentations; ensuring their linguistic and grammatical quality, thus
  • guaranteeing professional and effective communication;
  • applying your service orientation skills to respond promptly and effectively to the needs of customers, partners, and other stakeholders.

These tasks may be adapted according to the profile sought or the assigned department.

What we are looking for

You must have:

Academic background and professional experience and expertise:

  • higher education diploma equivalent to at least two years; of study, followed by at least one year of recent professional experience directly related to the nature of the support functions (projects, customer service, communication, data management, or other); in the absence of a higher education diploma, secondary education must be completed and followed by at least two years of recent professional experience directly related to the nature of the support functions;
  • sound IT skills enabling the use of common office applications (word processing, spreadsheets, databases, presentation software and Outlook) with the ability to acquire new IT competencies.


  • very good knowledge of English;
  • knowledge of French or the ability to acquire it during the assignment period.
English and French are the two official languages of the Council of Europe.


  • Planning and work organisation
  • Results Orientation
  • Service orientation
  • Teamwork and co-operation
  • Communication

Other competencies that would be an asset:

  • Professional and technical expertise:

- professional experience in the use of various software, in particular internet/intranet, social network publishing or IT support;

- knowledge of official languages of countries where the Council of Europe has an external presence;

- knowledge and understanding of the Council of Europe's activities.

  • Learning and development
  • Adaptability


  • Citizenship of one of the member states of the Council of Europe.

Please ensure that your application clearly demonstrates how and why you meet the above criteria, particularly with regard to your professional experience. Please mention any experience relevant to this job, including internships or apprenticeships, to ensure chronological continuity of your CV.

What we offer:

In Strasbourg, you will receive a basic monthly gross salary of €3 139 (grade B1) or €3 576 (grade B2) which is exempt from national income tax.

The deadline for applications is 04 April 2024 (midnight Central European Time).

For more information on how to apply, please click the Apply button.

Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Customer Service

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