Service Express Supervisor

A leading hotel in Malta is looking for a Service Express Supervisor to join their team team. As a Service Express Supervisor, you will be responsible for overseeing the daily operations of our service department and ensuring that our customers receive the best possible service. You will work closely with our service team to ensure all tasks are completed efficiently and effectively.

Responsibilities:

• Oversee the daily operations of the service department
• Ensure that all incoming calls within the call centre are addressed promptly and professionally
• Supervise the smooth running of the Business Centre and Doormen
• Collaborate with other departments to ensure smooth service processes
• Handle customer inquiries and complaints in a professional and timely manner

Requirements:

• In possession of a hospitality-related qualification
• Excellent communication skills in English, additional languages will be an asset
• Must be able to lead a team
• IT Savvy and preferably knowledge of Opera
• Able to work flexible hours