Receptionist

Our client, running an exquisite Boutique Hotel, is looking to recruit a Receptionist to join their growing team. The chosen candidate will:

• Operate the 24-hour hotel reception to agreed standards.
• Manage check-in/check-out processes, ensuring rooms are prepared as advertised and liaising with housekeeping and F&B teams for room readiness.
• Handle guest queries and complaints with professionalism, aiming for guest satisfaction.
• Maintain a daily handover log, recording comments, complaints, and requests for action.
• Log and report guest-lost property incidents.
• Keep reception, public areas, F&B outlets, stores, back office, and staff areas clean and orderly.
• Monitor and control public area conditions, including heating, lighting, and audiovisual settings.
• Conduct daily maintenance checks in bedrooms and public areas, reporting issues promptly.
• Operate the bar and restaurant to meet hotel standards.
• Upsell products and services to maximize revenue.
• Secure and handle hotel finances in line with cash-handling policies.
• Balance financial records at the end of each shift.
• Communicate effectively with other departments to minimize service disruptions.
• Attend and contribute to daily team and departmental meetings.
• Participate in ongoing training and seminars to enhance knowledge and efficiency.
• Adhere to company policies, including fire safety, health & safety, food hygiene, and security.
• Provide efficient and friendly service to guests while maintaining a positive attitude.
• Portray the company values in all interactions with customers and colleagues.
• Be punctual and accurately record attendance for all shifts.
• Proactively seek to improve hotel operations and contribute sales leads.
• Perform ad hoc tasks as directed by management.
• Adopt a flexible work schedule to ensure uninterrupted guest service.
• Understand and comply with hotel fire procedures to ensure safety for all.

• Demonstrate a “can-do” attitude at all times.
• Commit to the company’s values and mission to ensure guest and team satisfaction.

• Recent experience in the same role within a Hotel setting is a must.
• Must be locally based, holding 2-3 years of experience in Malta