Client Support Specialist

We are looking for a proactive and client-focused Client Support Specialist to join our team in Malta. In this role, you will be the first point of contact for our clients, providing excellent support for our web-based systems. You will play a key role in resolving issues, gathering client feedback, and ensuring satisfaction. This position offers significant career growth opportunities, with a clear pathway to progress into roles such as Scrum Master or Product Owner. 

About eBusiness Systems

eBusiness Systems is a long-established forward-looking software development company based in Malta. Over the years it has developed a range of Web based Software as a Service (SaaS) products and prides itself on it’s recruitment and staff retention programmes.

We specialise in creating innovative and high-performance software solutions tailored to our clients’ needs. As a company dedicated to excellence and innovation, we are committed to nurturing talent and offering growth opportunities to dedicated individuals who want to advance their careers in the tech industry. 

Key Responsibilities

Provide first-line support to clients, troubleshooting and resolving issues with web systems.

Assist clients in understanding and using our software solutions effectively.

Document and escalate technical issues to the development team when necessary.

Liaise with internal teams to ensure timely resolution of client queries.

Gather client feedback to inform product improvements and feature requests.

Maintain detailed records of client interactions, issues, and resolutions.

Participate in regular team meetings and contribute to the continuous improvement of client support processes.

Learn and grow into Agile practices, preparing for potential roles such as Scrum Master or Product Owner.

Required Skills and Qualifications

Strong client service and communication skills, both written and verbal.

A good understanding of web systems and web-based technologies.

Ability to learn quickly and adapt to new software and processes.

Excellent problem-solving skills and attention to detail.

Organised and able to prioritise tasks effectively in a fast-paced environment.

A collaborative mindset and willingness to work closely with technical teams.

Experience in client support or customer service, especially in a technology-focused role, is a plus.

Familiarity with Agile methodologies is an advantage but not required.

Why Join eBusiness Systems? 

Career Growth: This role is designed as a stepping stone into key roles like Scrum Master or Product Owner.

Innovative Environment: Be part of a company that values innovation and excellence in software development.

Client-Centric Focus: Work closely with clients to help them achieve their goals while learning from their experiences.

Supportive Team Culture: Join a collaborative and inclusive team where your contributions are valued.

How to Apply

If you’re a motivated individual with a passion for client support and an interest in growing your career in the tech industry, we would love to hear from you. Please submit your CV and a cover letter detailing your qualifications and experience.

Join eBusiness Systems in Malta and embark on a journey of professional growth, helping us deliver exceptional web solutions while advancing your career.