Receptionist

Job Description
Dragonara Gaming Ltd in Malta is looking for a Receptionist to join their team on a full-time basis who will be reporting directly to the Guest Relations Manager. The selected candidate shall ensure that all customers are assisted in an impeccable and professional manner at all times whilst maintaining high standards of service by recognising the value and potential of every guest at the Dragonara Casino.

The candidate will be mainly responsible to:

• Welcome all guests and maintain the guest relations desk in accordance with management specifications.
• Carry out ushering and door-keeping duties as required and attend to all reasonable needs of guests on both arrival and departure.
• Answer incoming phone calls promptly, and professionally and redirect calls as required.
• Ensure that all guests that enter the Casino are registered as per the Gaming Act of Malta.
• Ensure all required information is correctly inputted in the Online Gaming System.
• Ensure that the casino complies with FIAU rules and regulations regarding guest information that is required to be captured/kept.
• Be dressed according to company standards in order to portray a professional image at all times.

The ideal candidate will:

• Have previous proven experience in reception.
• Have a good command of English both verbally and in writing. Knowledge of Maltese and any other languages would be an asset.
• Have a high level of integrity.
• Be flexible to work during weekends, public holidays as well as working night shifts.