Night Auditor - Customer Service jobs in Malta - October 2024
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Night Auditor

AX The Palace , Central Malta

Published on 31 Jul 2024

Expired on 30 Aug 2024


Job Summary

Are you a night owl with a passion for hospitality and a knack for providing exceptional service? AX The Palace is currently seeking a dedicated Night Auditor to join our team and be the friendly face that greets our guests during the night shift. The successful candidate will be a self-confident,​very well-organized professional who portrays an image of efficiency and has guest care as a priority.

Responsibilities:

  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
  • Be available for guests at all times as a point of contact and responsible for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages, and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check and task lists have been completed
  • Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly

Requirements:

  • A good standard of education; hospitality qualification will be considered an asset
  • Previous experience in a similar role, or Front of House operations
  • Fluency in English; another European language will be considered an advantage
  • Excellent grooming standards
  • Computer literate
  • Ability to work on their own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends
  • Only candidates who are already residing in Malta will be considered for this role

Step into the world of this luxury 137 bedroom hotel with elegant rooms, extravagant spa facilities and multi-purpose conference halls with free Wi-Fi and underground parking facilities for your ultimate convenience. The Victoria Hotel revels in comfort and charm with the loyal staff’s help embracing a harmonious feeling of the home-like environment.
The Palace Hotel in Sliema is one of the top 5 star hotels in Malta. It is highly rated for its 5-star services, exquisite cuisine and impeccable organisation and surroundings. The Palace provides top services and facilities. The Palace is an eco-leading efficient high-class hotel in Malta. It adopts a modern façade that attracts travellers and locals alike. As soon as you enter one of the top Sliema hotels in Malta, you are greeted by a world of luxury, exquisite accommodation and excellence in service.

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Hotels, Restaurants & Catering
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