Night Auditor

Hyatt Centric Malta is currently looking to recruit a Night Auditor to join their team on a full/part-time basis.

Overview:

At Hyatt, we are a company that was built by family. It’s a workplace where co-workers become friends. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

Hyatt Centric Malta invites you to join us on our pre-opening journey as we seek fun, energetic, and passionate individuals who are dedicated to providing authentic care to our guests. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.

We are looking for a customer service-oriented individual to join our team. The successful candidate will be responsible for overseeing the night operations of the hotel, ensuring that all guests have a pleasant and safe stay.

Responsibilities include but are not limited to:

• Handling all formalities for individual and groups’ arrival, departures and queries
• Putting guest care as a priority, with every effort being made to meet guests’ needs and demands
• Answering phone calls and emails promptly and in a professional manner that reflects the Hotel Brand
• Decision making in operational needs during the night
• Upkeeping of hotel’s Hysat Score and various Review Platforms
• Working closely with the Front Office Team to ensure the daily tasks are performed correctly
• Responsible for the Night Audit and other reports that need to be generated
• Dealing with guests’ feedback and queries during the night.

Requirements:

• Excellent command of English. Other languages would be an asset
• The ideal candidate will have previous front desk, customer service experience and professional presentation
• Good knowledge of property management system, Opera.