Junior/Mid/Senior Support Engineers - Customer Service jobs in Malta - February 2024
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Junior/Mid/Senior Support Engineers

Konnekt

Published on 12 Dec 2023

Expires in 1 day (29 Feb 2024)


Our client is looking for a Support Engineer to join their dynamic team. Offering the opportunity to grow within the company, our client is looking for highly motivated and driven candidates. 

Key Responsibilities:

  • Provide timely and effective assistance to end-users, addressing a variety of technical 1st, 2nd or 3rd line support. 
  • Conduct thorough issue analysis, troubleshooting techniques to identify and resolve problems in software, infrastructure or network systems.
  • Collaborate with other support team members, share insights and solutions, contributing to a collective effort to enhance overall support capabilities.
  • Escalate complex issues to higher support tiers or specialized team members, and ensure that critical problems receive the attention and expertise needed for resolution.

 

Skill-sets and Requirements
  • At least one year of working experience within a similar field.
  • Proficiency in Using a ticketing system.
  • Understanding of Windows and Linux.
  • Excellent communication and problem solving skills.
  • Knowledge of Infrastructures and Newtors
  • Driver's License.
  • Excellent command of English.
Education & Experience
  • A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject
  • CCNA or similar certification will be considered an asset
Benefits
  • Competitive Salaries
  • Company Bonuses
  • Fuel allowance

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Information Technology
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