Our client is looking for a Support Engineer to join their dynamic team. Offering the opportunity to grow within the company, our client is looking for highly motivated and driven candidates.
Provide timely and effective assistance to end-users, addressing a variety of technical 1st, 2nd or 3rd line support.
Conduct thorough issue analysis, troubleshooting techniques to identify and resolve problems in software, infrastructure or network systems.
Collaborate with other support team members, share insights and solutions, contributing to a collective effort to enhance overall support capabilities.
Escalate complex issues to higher support tiers or specialized team members, and ensure that critical problems receive the attention and expertise needed for resolution.
Skill-sets and Requirements
At least one year of working experience within a similar field.
Proficiency in Using a ticketing system.
Understanding of Windows and Linux.
Excellent communication and problem solving skills.
Knowledge of Infrastructures and Newtors
Excellent command of English.
Education & Experience
A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject
CCNA or similar certification will be considered an asset
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