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Contact Centre Agent (Maltese & English Speaking)
Centrecom Limited in Malta is currently looking to recruit Contact Centre Agents to join their team on a full-time basis.
Overview:
Centrecom is looking for candidates who have a passion for Customer Care. Ideal candidates will be joining a company that offers career growth in different areas as well as stability.
The Call Centre Agents will be mainly assisting customers over the phone with every query related to any service the business provides. We require Maltese & English for this particular section.
Ideal candidates will only work 5 days a week. Roster is always issued at least 2 weeks in advance giving you the flexibility to plan your commitments outside work. Ideal candidates will be working on a full-time indefinite basis.
Other Responsibilities:
- Handling incoming calls; with the possibility of handling emails and live chat in the future if the section permits
- Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
- Dealing with customer complaints in a professional manner
- Any other tasks as assigned by the Team Leader.
Requirements:
- Fluent in Maltese & English as these languages are required in the section we currently have vacant
- We also have other sections that cater for the Italian language however English will still be a must
- Excellent computer skills – Outlook 365, Word, and Excel
- You should feel confident that you can make our customers happy, and our days run a little more smoothly
- You need to be organized and a problem-solver
- You will need to perform tasks with initiative and creativity, spot the things that need to be done and find a way to make them happen
- And one last thing - You need to be ready to grow with us.
What else do we offer?
- Training and development
- Health insurance
- Mobile schemes
- Gym packages included
- In-house canteen serving different healthy food
- Monthly events
- Free on-site parking
- Staff discounts in over 50 businesses
- Dress down Fridays.
Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.
