Customer Services Representative - Customer Service jobs in Malta - October 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Services Representative

Malta International Airport , South of Malta

Published on 11 Sep 2024

Expires in 26 days (10 Nov 2024)


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department on a full-time basis.

Purpose of position:

To provide assistance and be of service to all MIA customers, ensuring that the needs and requirements are met in a professional, diligent and efficient manner to meet and exceed customer expectations.

Key Responsibilities:

  • Providing assistance and be of service to all MIA customers whilst ensuring that the needs and requirements are met in a professional, diligent and efficient manner.
  • Ensuring that customers’ experience is provided in a courteous manner, with a positive attitude and willingness to meet and exceed customers’ expectations.
  • Coordinating with all third party service providers to ensure a seamless and consistent level of service.
  • Reporting any faults, grievances, accidents, shortcomings or complaints made by customers whilst ensuring that corrective action is taken.
  • Performing any other general day-to-day duties as may be required by the Company from time to time.
  • Promoting a positive image of the Company and living the Company’s core values.

Requirements

Applicants should:

  • At least have an ‘A’ Level standard of education or the equivalent.
  • Have a positive and outgoing personality whilst being smart and well-groomed.
  • Have excellent communication skills both when handling telephone calls and when in direct contact with clients.
  • Have a good command of written and spoken Maltese, English and preferably another foreign language.
  • Be proficient with MS Office applications.

 

This is a shift-based position, candidates applying for this position must be willing and able to work flexible hours, including weekends, public holidays, and night shifts as required.


In 1958, Malta International Airport was inaugurated in Luqa. There were two floors, a single restaurant, a viewing balcony and we handled approximately 50,000 passengers in one year.

We remain determined to expand our route network, improve our retail and dining service offering and continue to build on the capabilities of our team, as we work towards achieving our vision of offering the best airport experience in Europe.

Our employees are the foundations on which our successes are built, and we’re always looking to add promising people to our team – that’s where you come in! Have you got what it takes to join our high-flying team?

Why work with us?

Choose a career you love in a place that supports you

As the only airport serving the Maltese Islands, Malta International Airport is truly a unique workplace where your career can take off. Over 400 team members coming from diverse backgrounds, ranging from tourism and business administration to engineering and security, strive to ensure that each guest visiting or travelling through our airport enjoys the best possible experience.


time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years), Fresh Graduate, Experienced (3 years +)
Experience Level
category
Customer Service
Category
industry
Aviation
Industry


Contact Centre Agent (Maltese Speaking)


Platform Support Engineer

Send me Similar Jobs