Front Office Agent

The position of Front Office Agent will report to the Front Office Manager. This role is a key position in the day-to-day operations of the Front Desk and has direct impact on the hotel’s profitability. 

SCOPE

Responsible for the effortless and seamless arrival / departure procedures of all guests. Ensure that the services provided are consistent with Hotel standards at all times in order to meet / exceed guest expectations.

ESSENTIAL FUNCTIONS

• Be an expert on all Front Office Standard operating procedures and systems used. 

• Maintain good working relationships and open lines of communication with all other departments and own team.

• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.

• Maintain continuous contact with Hotel Guests to ensure that any problems or guest challenges are quickly, efficiently and courteously.

• Uphold the Hotel’s commitment to gracious hospitality and follow through on staff courtesy training programs.

• Prepare all requested reports and data as needed.

• Work within the Hotel budget, practice selling techniques, maintain continuous control of the Room Rack to ensure maximum Room Revenue.

• Ensure that all check cashing and credit policies are followed.

• Wear proper uniform at all times; require all employees to wear their proper uniforms at all times.

• Preparing for arriving guests and making sure that guests have an excellent experience. 

• Provide information about our hotel, available rooms, rates and amenities

• Reviewing Masters Arrival Report and communication profile preferences with all departments concerned. 

• Meeting and exceeding allocated departmental budgets. 

• Being proficient on GXP.