Hotel Front Office Manager - Customer Service jobs in Malta - June 2024
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Hotel Front Office Manager


Published on 17 May 2024

Expired on 16 Jun 2024

Our client, operating in the Hospitality Sector, are looking for a highly motivated and experienced individual to join the team as a Hotel Front Office Manager. This role will be responsible for overseeing the day-to-day operations of the front office department and ensuring exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing top-notch customer service.

Your responsibilities will include:

  • Oversee the daily operations of the front office department, including managing staff schedules, training and development, and performance evaluations
  • Ensure smooth check-in and check-out processes for guests, including handling any guest complaints or issues in a timely and professional manner
  • Monitor and maintain guest satisfaction by responding to feedback and addressing any concerns promptly
  • Manage room inventory and reservations to maximize occupancy and revenue
  • Collaborate with other hotel departments to ensure seamless guest experiences
  • Develop and implement procedures and policies to improve efficiency and guest satisfaction
  • Monitor and analyse front office performance metrics and make necessary adjustments to improve operations
  • Handle billing and financial transactions accurately and efficiently
  • Maintain a clean and organised front desk area and lobby
  • Stay up-to-date on industry trends and best practices to continuously improve the front office department

Working Hours: Monday - Sunday: 0800hrs - 1630hrs on a roster basis.

  • Minimum of 3 years experience in a front office or guest service role, with at least 1 year in a supervisory or management position
  • Excellent leadership and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficient in hotel management software and Microsoft Office
  • Exceptional customer service skills and a friendly, approachable demeanor
  • Ability to work flexible hours, including weekends and holidays
  • Strong organisational and time-management skills
  • Knowledge of hotel operations and industry standards
  • Ability to handle high-pressure situations and maintain composure
  • Excellent communication skills, both written and verbal
  • Attention to detail and ability to multitask effectively
Education and Experience
  • Bachelor's degree in Hospitality Management or related field preferred

Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Customer Service
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