Hotel Front Office Manager - Customer Service jobs in Malta - December 2024

Hotel Front Office Manager

Konnekt

Published on 17 May 2024

Expired on 16 Jun 2024


Our client, operating in the Hospitality Sector, are looking for a highly motivated and experienced individual to join the team as a Hotel Front Office Manager. This role will be responsible for overseeing the day-to-day operations of the front office department and ensuring exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing top-notch customer service.

Your responsibilities will include:

  • Oversee the daily operations of the front office department, including managing staff schedules, training and development, and performance evaluations
  • Ensure smooth check-in and check-out processes for guests, including handling any guest complaints or issues in a timely and professional manner
  • Monitor and maintain guest satisfaction by responding to feedback and addressing any concerns promptly
  • Manage room inventory and reservations to maximize occupancy and revenue
  • Collaborate with other hotel departments to ensure seamless guest experiences
  • Develop and implement procedures and policies to improve efficiency and guest satisfaction
  • Monitor and analyse front office performance metrics and make necessary adjustments to improve operations
  • Handle billing and financial transactions accurately and efficiently
  • Maintain a clean and organised front desk area and lobby
  • Stay up-to-date on industry trends and best practices to continuously improve the front office department

Working Hours: Monday - Sunday: 0800hrs - 1630hrs on a roster basis.

Requirements
  • Minimum of 3 years experience in a front office or guest service role, with at least 1 year in a supervisory or management position
  • Excellent leadership and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficient in hotel management software and Microsoft Office
  • Exceptional customer service skills and a friendly, approachable demeanor
  • Ability to work flexible hours, including weekends and holidays
  • Strong organisational and time-management skills
  • Knowledge of hotel operations and industry standards
  • Ability to handle high-pressure situations and maintain composure
  • Excellent communication skills, both written and verbal
  • Attention to detail and ability to multitask effectively
Education and Experience
  • Bachelor's degree in Hospitality Management or related field preferred

Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Hotels, Restaurants & Catering
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