Hotel Front Office Manager

Our client, operating in the Hospitality Sector, are looking for a highly motivated and experienced individual to join the team as a Hotel Front Office Manager. This role will be responsible for overseeing the day-to-day operations of the front office department and ensuring exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing top-notch customer service.

Your responsibilities will include:

• Oversee the daily operations of the front office department, including managing staff schedules, training and development, and performance evaluations
• Ensure smooth check-in and check-out processes for guests, including handling any guest complaints or issues in a timely and professional manner
• Monitor and maintain guest satisfaction by responding to feedback and addressing any concerns promptly
• Manage room inventory and reservations to maximize occupancy and revenue
• Collaborate with other hotel departments to ensure seamless guest experiences
• Develop and implement procedures and policies to improve efficiency and guest satisfaction
• Monitor and analyse front office performance metrics and make necessary adjustments to improve operations
• Handle billing and financial transactions accurately and efficiently
• Maintain a clean and organised front desk area and lobby
• Stay up-to-date on industry trends and best practices to continuously improve the front office department

Working Hours: Monday - Sunday: 0800hrs - 1630hrs on a roster basis.

• Minimum of 3 years experience in a front office or guest service role, with at least 1 year in a supervisory or management position
• Excellent leadership and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in hotel management software and Microsoft Office
• Exceptional customer service skills and a friendly, approachable demeanor
• Ability to work flexible hours, including weekends and holidays
• Strong organisational and time-management skills
• Knowledge of hotel operations and industry standards
• Ability to handle high-pressure situations and maintain composure
• Excellent communication skills, both written and verbal
• Attention to detail and ability to multitask effectively

• Bachelor's degree in Hospitality Management or related field preferred