Customer Success Manager

Kaverto Media Limited in Malta is currently looking to recruit a Customer Success Manager to join their team on a full-time basis.

Interested candidates must be residing in Malta and fluent in English.

Responsibilities:

• The first point of contact for customers
• Addressing customer’s issues and providing the required support
• Liaising with various departments in the company to find the most efficient and satisfactory solution for the customers
• Providing timely and professional ongoing support to the company’s clients
• Liaising with the company’s partners to ensure outstanding ongoing services
• Developing new processes and procedures to excel in servicing our clientele
• Achieve excellence in problem-solving and support.

Requirements:

• Fluent in the English language, both verbal and written.
• Professional approach and attitude when dealing with customers
• Always aiming at excellence and customer satisfaction
• University Degree in Management/Finances or Economics
• Experience in a similar role- a minimum of 1 year is an advantage
• Ability to be an independent player and work as part of a team
• Ambitions to improve and grow with the company.