Receptionist

Let us introduce ourselves

Riviera Spa Resort is a haven for nature lovers, divers, and beach enthusiasts, nestled in tranquil surroundings. With direct access to the largest sandy beach in Malta and close proximity to the Gozo Ferry Terminal, we offer the perfect escape for our guests.

Give and take is the essence of what balance is all about. Give us your best skills, knowledge, commitment, passion, dreams and take our belief in growth and development. We commit to a journey of success and opportunities, and we would like you to drive with us. Let us together build the career that you will be proud of.

About the Role: We are looking for a friendly and professional Receptionist to join our team. In this role, you will be responsible for welcoming guests, managing check-ins and check-outs, addressing inquiries, and ensuring a smooth guest experience. You will also handle reservations, maintain accurate records, and collaborate with various hotel departments to deliver exceptional service. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment. It is a requirement that the candidate is flexible to work night shifts. 

Key Responsibilities:

• Ensuring a high standard of service and customer care adhering to standard procedures regarding guest relations.

• Handle all queries and requests in a polite and efficient manner and relate feedback to Superiors and department/s concerned; 

• Proper handling of any guest grievances and complaints and informing Superior promptly;

• Proper handling of registration and check-in and check-out procedures in accordance with accounting procedures;

• Compliance with all procedures governing the use and accurate handling of assigned cash; 

• Proper handling of all reports and paperwork as set and/or delegated to by Superior.

• Accurate data input in hotel computer system, maintaining up to date records, filing and reporting;

• Coordination and communication with all the departments within the hotel;

• Promoting Hotel services and facilities to guests and maximizing sales accordingly;

• Controlling guest billing, credit limits, tour operator billing with vouchers and services offered;

• Preparing all Daily reports and paperwork for arrivals, departures and in house guests as required for Front Office and other departments;

• Performing other duties in other departments as delegated to by the Front Office and Reservations Supervisor or other Managers.

Desirable qualifications:

• Previous work experience in a hotel front office position is needed.

• Excellent command of written and spoken English Language.

• Good command of German/French language is considered to be an asset. 

• Excellent knowledge of MS Office tools.

• Basic knowledge of office equipment.

Why to become a part of our team?

At Riviera Spa Resort, we believe in fostering a supportive and rewarding work environment. Providing opportunities for professional growth while being part of a team that is dedicated to creating unforgettable experiences for our guests.

Ready to make an Impact?

If you’re passionate about hospitality and ready to make an impact, this opportunity is for you! Choose us now and take the next step in your career.

All applications will be treated in the strictest confidence.

Interested applicants are requested to submit their application letter and detailed CV indicating clearly the position, directly to our human resources department preferably by clicking on the "Apply Now" button.